Privacy Policy

At ThirtyFax, your privacy matters to us. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. By using our platform, you agree to the practices described here.

1. Who We Are

ThirtyFax (“we”, “us”, or “our”) operates the website at www.thirtyfax.com and the associated SaaS platform and blog. For questions about this policy, contact us at hello@thirtyfax.com.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

• Account data: Name, email address, and password when you register.
• Billing data: Payment method details, processed securely by our payment provider. We do not store full card numbers.
• Communications: Any messages you send us through support channels or contact forms.
• Content: Files, documents, or other data you upload or create while using the platform.

Information collected automatically

• Usage data: Pages visited, features used, timestamps, and session durations.
• Device and browser data: IP address, browser type, operating system, and referring URLs.
• Cookies and similar technologies: We use cookies to keep you logged in, remember preferences, and understand how our platform is used.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the ThirtyFax platform.
• Process transactions and send billing-related communications.
• Send product updates, security alerts, and support messages.
• Send optional marketing emails — you can unsubscribe at any time.
• Analyze usage patterns to improve our services and blog.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations.

4. Legal Basis for Processing

Where required by law (such as under the GDPR), we rely on the following legal bases to process your personal data:

• Contract performance: To deliver the services you have signed up for.
• Legitimate interests: To improve our platform, prevent fraud, and communicate about relevant features.
• Consent: For marketing communications and non-essential cookies, where required.
• Legal obligation: To comply with applicable laws and regulations.

5. Cookies

We use essential cookies to make our platform work, and optional analytics cookies to understand how visitors interact with our site and blog. You can control cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

6. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service providers: Trusted third parties who help us operate the platform (e.g., cloud hosting, payment processors, analytics providers). These parties process data only on our behalf and under confidentiality agreements.
• Legal authorities: If required by law, court order, or to protect the rights and safety of ThirtyFax or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before this occurs.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your data within 90 days, unless we are required by law to retain it longer.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain types of processing, such as direct marketing.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at hello@thirtyfax.com. We will respond within 30 days.

9. Data Security

We implement industry-standard security measures to protect your data — including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no system is completely secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

10. Children's Privacy

ThirtyFax is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. International Data Transfers

Your data may be processed in countries outside your own, including countries that may not have the same data protection laws. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses to ensure your data is protected.

12. Third-Party Links

Our platform and blog may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we will notify you by email or through a notice on the platform. Your continued use of ThirtyFax after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch.